Effective Date: November 29, 2024

At Tobily.com, we aim to ensure that our customers have a seamless shopping experience. However, once an order is confirmed, it cannot be canceled. Please read the details of our cancellation policy below.

1. Order Confirmation and Cancellation

Once your order is confirmed and processed, it cannot be canceled. This is because we strive to process orders as quickly as possible to ensure timely delivery. We understand that circumstances can change, but once an order is confirmed, we are unable to make modifications or cancel it.

2. Changing an Order

If you wish to change your order (e.g., changing the shipping address, modifying products, or adjusting quantities), please contact us immediately after placing the order. Once an order has been confirmed and is in the processing or shipping stage, changes may no longer be possible.

3. Return Policy

If you are not satisfied with your order after it has been confirmed and shipped, you can refer to our Return Policy for instructions on how to return the product. Refunds or exchanges will be processed according to the conditions outlined in the Return Policy, provided the product meets the return criteria (e.g., unused, undamaged, in original packaging).

4. Refunds for Canceled Orders

Since cancellations are not accepted once an order is confirmed, refunds can only be processed if the product is returned following our Return Policy after delivery. Please refer to the Return Policy for more information on how to return items and request a refund.

5. Exceptions

• Personalized or Custom Products: Orders that include personalized or customized products (such as engraved items or made-to-order goods) cannot be canceled or returned unless they are defective or damaged upon arrival.
• Defective or Damaged Products: If your product arrives damaged or defective, please contact our customer support team immediately. We will assist you in processing a return or exchange for defective items.

6. Contact Us

If you have any questions or concerns regarding cancellations, returns, or order modifications, please contact our customer support team at:

• Email: support@tobily.com
  
• Phone: +8809638606626

This Cancellation Policy clearly states that customers cannot cancel orders once they are confirmed. If a customer wishes to modify their order or request a cancellation, they should do so as quickly as possible before the order is processed. The policy also refers to the Return Policy for situations where the customer might want to return an item after delivery.

This approach helps set clear expectations for your customers and reduces confusion. However, ensure the policy aligns with consumer rights in your jurisdiction, and consult a legal professional if needed