Effective Date: January 10, 2025

At Tobily, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, our refund policy outlines the process for obtaining a refund. Please read the following policy carefully.

1. Eligibility for Refunds

Refunds are available for items that meet the following conditions:

• The item is returned within 7 days of purchase.
• The item is unused, in its original condition, and in the original packaging.
• The item was purchased directly from Tobily through our website tobily.com.

Certain items are not eligible for refunds, including:

• Personalized or custom-made products
• Downloadable products or digital content
• Gift cards
• Items marked as final sale

2. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to us at support@tobily.com or call us at +8809638606626. Please provide the following details in your message:

   • Order number
   • Item(s) for which you are requesting a refund
   • Reason for the refund request

2. Refund Approval: After we review your request, we will approve or deny the refund based on our refund eligibility criteria. If approved, we will issue you a Return Authorization (RA) number, which is required for all returns.

3. Refund Process

Once we receive the returned item(s), we will inspect them to ensure they meet our return criteria. Upon approval, we will process the refund to your original payment method.

• Refund Method: Refunds will be processed through the payment method used for the original purchase.
• Processing Time: Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.
• Partial Refunds: In certain cases, we may issue a partial refund if the item is returned in a condition that does not meet the return criteria (e.g., opened, damaged, or missing parts).

4. Non-Refundable Items

The following items are not eligible for refunds:

• Items that have been opened, used, or damaged after delivery.
• Products that were not purchased through our website [tobily.com].
• Items that are in non-returnable or final sale categories.

We may refuse a refund request if the product is returned after the return period, in a damaged condition, or missing essential parts.

5. Shipping Costs

• Non-refundable Shipping Costs: Shipping costs incurred during the purchase are non-refundable unless the refund is due to an error on our part, such as shipping the wrong item or a defective product.
• Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error made by us (e.g., receiving a damaged or incorrect item). In this case, we will cover the return shipping costs.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described, please contact us immediately. We will offer a full refund, including return shipping, or a replacement for the defective item. You must notify us within 7 days of receiving the damaged or defective product.

7. Exchanges

If you would prefer an exchange instead of a refund, please follow the same procedure as a return. Upon receiving and inspecting the returned item, we will process the exchange and ship the new item to you.

8. International Orders

For international orders, you are responsible for the return shipping costs and any customs duties or taxes incurred. Please mark the returned items as "Return" to avoid additional fees during the return process.

9. Contact Us

If you have any questions or need assistance with a refund, please contact us:

• Email: support@tobily.com
• Phone: +8809638606626