Effective Date: November 29, 2024

At Tobily.com, we strive to provide you with the best possible shopping experience. If you are not fully satisfied with your purchase, we offer a refund according to the following terms.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

• Defective or Damaged Products: If you receive a defective or damaged product, you may be eligible for a full refund or replacement.
• Incorrect Product: If the product you received is different from what was ordered, you may request a refund or exchange.
• Non-Delivery: If your product was not delivered within the promised time frame (based on shipping terms), you may be eligible for a refund.

2. Non-Refundable Items

Certain products may not be eligible for a refund. These include:

• Personalized or Custom Products: Items that have been customized to your specifications (such as engraved items or made-to-order products).
• Digital Products or Services: Any digital goods or downloadable content that has been accessed or used.
• Clearance or Sale Items: Some sale or discounted items may not be eligible for a refund. Please check the specific item description for details.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at info@tobily.com or call +8809638606626 within 7 days from the date of purchase.
2. Provide Necessary Information: Please provide your order number, a detailed description of the issue (e.g., damaged item, wrong product received), and any supporting documentation (e.g., photos of the damaged item).
3. Return the Product: If applicable, you may be required to return the product to us at your expense. The return shipping address will be provided after we approve your refund request.
4. Refund Approval: Once we receive your returned item (if required) and verify the issue, we will process your refund. Refunds will be credited back to the original payment method.

4. Time Frame for Refunds

Once a refund is approved, it will typically be processed within 7 business days. However, the exact time it takes for the funds to appear in your account may vary depending on your payment provider.

5. Shipping Costs

Shipping fees are generally non-refundable, except in cases where the product is defective or we made an error in fulfilling your order.

6. Exchanges

If you wish to exchange an item, please contact our customer support team within 7 days of receiving the item. We will provide instructions for returning the original item and shipping the replacement. Exchange eligibility depends on product availability.

7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at:

• Email: support@tobily.com
  
• Phone: +8809638606626

This 7-day time frame for refund requests ensures a clear and concise policy for your customers while maintaining flexibility. Be sure to review and adjust based on your specific return conditions or other factors, such as your shipping process and product types.