Effective Date: November 29, 2024

At Tobily.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns under the following terms.

1. Eligibility for Returns

We accept returns under the following circumstances:

• Damaged or Defective Products: If you receive a damaged or defective product, you can return it for a full refund or exchange.
• Incorrect Product: If the product you receive is not what you ordered, you may return it for a refund or exchange.
• Unopened and Unused Products: Items in their original condition and packaging that have not been used or opened can be returned.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or Custom Products: Items that have been customized (engraved or made-to-order products).
• Digital Products or Services: Any digital downloads or online services that have been accessed or used.
• Clearance or Final Sale Items: Some discounted or final sale items may not be eligible for return. These items will be marked as non-returnable at the time of purchase.

3. Return Process

To return an item, follow these steps:

1. Contact Us: Reach out to our customer support team at info@tobily.com or call +8809638606626 within 7 days from the date of receiving your order.
2. Provide Information: Provide your order number, a description of the issue, and any supporting documentation, such as photos of the damaged or incorrect item.
3. Return Authorization: We will provide you with return instructions and, if applicable, a return shipping label. You may be required to cover the cost of return shipping unless the item is defective or incorrect.
4. Return the Item: Pack the item securely in its original packaging and return it to the address provided by our customer support team.
5. Refund or Exchange: Once we receive the returned item and verify the issue, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped based on product availability.

4. Time Frame for Returns

• Standard Returns: You must initiate the return process within 7 days from the date you receive your order.
• Damaged or Defective Products: If your product is defective or damaged, please contact us within 7 days of receipt, and we will arrange for a return or exchange.

5. Condition of Returned Items

To be eligible for a return, items must be in the following condition:

• Unopened, unused, and in original packaging (for non-defective returns).
• If returning a defective or damaged item, we may require photos or other documentation to process the return.

6. Shipping Costs for Returns

• Defective or Incorrect Products: If the return is due to a defective or incorrect item, we will cover the return shipping costs.
• Other Returns: For other returns, the customer is responsible for the return shipping costs unless otherwise stated.

7. Refunds and Exchanges

• Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider.
• Exchanges: If you wish to exchange an item, we will ship the replacement once we receive the original item and verify the condition.

8. Contact Us

If you have any questions or need assistance with a return, please contact our customer support team at:

• Email: support@tobily.com
• Phone: +8809638606626

This Return Policy ensures a clear process for your customers to follow while protecting your business. Adjustments can be made based on the specifics of your store's products, the cost of shipping, and local laws regarding returns and consumer rights. It’s always a good idea to have a legal professional review the policy to ensure it complies with applicable consumer protection laws.